As the technology field continues to develop, more and more small businesses are taking advantage of the improved technology. According to an SMB Routes to Market Study, 85% of small businesses planning to increase their technology investments are more likely to anticipate higher revenue. Here are some of the latest ways small and medium sized businesses (SMBs) are using technology to solve common problems:

1. Mobile Application

Most small businesses are constantly on the go, and do not have time to sit in front of their desktops and update information.

With the proliferation of smartphone devices, internet access is now ubiquitous. Over 94% of small business users believe mobile devices make them more efficient, said a recent report from the Mobility Edge, CDW. Smartphones are far and away the most popular device for small businesses, while tablet use is growing. Square is a mobile-payment device that attaches to a smartphone to accept credit card payments on the go.

2. Analytics

Analytics is a tool that takes measurements of your business. It helps break down marketing campaigns into bite-size chunks, as well as determine where traffic is going.

“Companies that figure out how to harness and turn data into insights most effectively will gain huge competitive advantages,” said the SMB study. There are several analytics programs that help users track web traffic.

3. Cloud Storage

Businesses that lack IT resources are turning to Cloud-based web solutions to fulfill common tech problems. 52% of small and medium-sized businesses are adopting cloud services to outsource IT tasks like data storage, said the SMB study. For instance, Apple’s iCloud allows users to backup media and personal files. Dropbox facilitates file and photo sharing across multiple devices.

4. Mobile Security

Mobile security is a growing problem, especially as most devices to not have sufficient encryption or verification technologies. Furthermore, lost and stolen devices are becoming a top mobile security concern.

Securing mobile devices with encryption or data-wiping technology prevents thieves from accessing sensitive business data. New apps allows users to remotely lock, wipe and locate their devices.

5. Web Teleconferencing

In the modern workplace, employees may be scattered all over the world; from telecommuting to far-flung locales – it’s important to have the technology to connect face to face.

Web-based teleconferencing services let large groups make video and voice connections, without special equipment, or additional hardware.

As technology continues to develop, small and medium-sized businesses will continue to benefit from the growing networks of mobile and social media connections.

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Need of IT support:

Businesses require IT support so that they can take care of all the other hats like dealing with operational issues, installation process, maintenance and security of the system and allows the businesses to have a complete concentration on their visrs.com/computer-tech-suion and goal for the company. Let’s get a clear view of the issues that are handled by the IT support company:

Operational issues:

This section covers the issues that affect the efficient operation of commercial enterprises. Hiring an IT support professional proves to be beneficial in such a situation mainly for small size businesses. The IT services come with a flexibility that allows clients to choose their plan according to their budgets and allows the IT support technicians to be their troubleshooters. If a business is not ready to compromise on their productivity and efficiency it is essential for them to receive managed IT services.

Maintaining Security:

Having a secure system is important for both small and large size businesses. It is necessary for businesses today to have a complete security so as to avoid any kind of breach. The tech support companies start the security package from the basic level that includes installation of firewalls and anti-virus software and then go towards the advanced level that covers securing of the most vulnerable parts present in the system and detecting an unwanted intrusion.

Data storage & recovery:

When a computer is down for a considerable amount of time it leads to loss of important data which hold a great importance for businesses. This is when a PC Tech Support Company comes to the rescue by helping the company in regaining their lost or corrupted data.

Things to consider when choosing an IT Company:

Speed and reliability:

One should prefer an IT support company that is reliable and provides support when required. Remember that you usually need the help as soon as possible and the company should provide you with service instantly not in some hours or days.

Confidence:

When making a choice about the IT support one should look for IT Company that not only gets the computer into running state but also get to the root of the problem and make sure that it does not affect the cash flow of the business again. The selected IT support should be the one in which you can place your confidence and it always considers your business at first.

Experience matters:

In the field of IT support experience matter ,more is the experience more easily the IT support company can identify the problem and present the client with a solution that avoid the occurrence of the problem again in the future. The IT support companies that are having the experience of working with large size companies proves to be beneficial as they also dedicate themselves in finding a solution that proves to beneficial for the organization.

Go for a company that offers flexibility:

Choose a company that offers flexibility i.e. the one that is available for its clients even on weekends and evening call outs, provides an alternative contact and gives a solution that is within one’s budget constraints. Go for an IT company that gets the work done according to the client’s desire and demands.

Choosing the one that has a vision:

While settling on an IT support company one should go for a company that not only proves to be beneficial in the down time but also give a priority to the use of proactive measures and also keep the client systems updated according to the recent advancements.

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Have you ever noticed that tech guys tend to lead with the same questions? Well there’s a reason for that. Certain points within your network are notorious for failing time and time again. These network security failure points have nothing to do with your network, per se. Connections and elements that are subject to external factors are weak points in all systems. So your tech guy might not be reading from a script when he asks you to check your connections, for example. He, in fact, wants to eliminate the common security failure points so that he can get to the root of the problem the fastest way possible.

Ports Protected?

Having a network firewall is a must in this day and age. However, how effective is that firewall if it was improperly chosen or configured? There are thousands of ports through which a hacker could access the system – are those protected?

Malware can also be introduced through other avenues – such as email, a USB port, or an infected website. A firewall alone cannot protect a computer from these threats.

Common Network Security Failure Points

• Database connection
• Website connection
• Configuration file
• Network resource
• Registry key

The Real Security Threat

While all this emphasis on hardware and software security it important, it is not the most important. According Dr. Pattinson, a research fellow in the University of Adelaide’s Business School, failure to incorporate security awareness in company culture is the biggest threat to a business’ network:

“While high-quality hardware and software plays a critical role in the security of an organization, there is now a growing body of research that suggests the behaviors of computer users can be one of the biggest threats to an organization’s information security.”

“For example, the best password processed by the most sophisticated software, using the latest in computer facilities becomes useless when the password is written on a sticky note and stuck on a monitor for easy access,” Dr. Pattinson notes.

Keeping security protocol is important not only online, but increasingly, is necessary in the workplace. Although most organizations have secure bins where documents can be shredded of, it is still up to individuals to dispose of them correctly.

A Thorough Security Policy

Organizations must constantly update their security policy to deal with the growing security threats in cyberspace. Furthermore, it is important to have a team that can respond the second there are security-related issues.

Reactive (vs. Proactive) Network Management

Unfortunately, network management has become a reactive discipline, with companies only paying attention when a crisis emerges. Too many organizations do not utilize their tools internal to their network components so that they can be proactive in this area. Critical network areas can be highlighted by the acronym FCAPS: Fault management, Configuration management, Accounting management, Performance management, Security management.

Review Emerging Technology

This is not to suggest that a complete overhaul is necessary every time new technology is announced, rather, it is an opportunity to assess whether emerging technologies can help scale your existing network efficiencies or streamline business goals. You can start with a pilot program for a cost-benefit analysis of new technology.

Before Contacting IT Support…

Delete Cookies & Empty Your Cache

Too many cookies can make you fat, and similarly, create a slow internet speed. It is important to clear your cookies and empty your cache periodically, so that your user experience can remain fast.

Quick Computer Restart 

Your computer can benefit from periodic restarts, as suddenly-slow computing can be traced to a “tired” computer.

Not a Telx Computers IT Support Member?

The benefit of having managed IT support is that you don’t have to think or figure out your IT issues, we do that for you. Having a team of dedicated support professionals managing your network security, and fixing any failure points, is a necessary step for a successful organization. Telx’s reputation for delivering comprehensive network solutions to your team ensures protection of your data and recovery of your system in the event of an attack.

To learn how we can expand the scope of your network’s data solutions, contact a representative today.

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Just as much as the outsourced IT help desk serves to rectify issues as they arise, it also attempts to prevent potential issues by providing proactive technical support including software upgrades, network support, preventive maintenance, device performance monitoring, and business scaling like large projects, moving, vacations, training, special events and more.

So, what is the average cost? Managed Service Providers (MSPs) provide help desk support in a variety of models:

1. Monitoring only
2. Per device
3. Per-user
4. Tiered
5. All you can eat

The per-device pricing model is fairly simple and many MSPs utilize it primarily for this reason. The premise is to develop a flat fee for each type of device that is supported in a customer environment.

The per-device pricing model is fairly simple and many MSPs utilize it primarily for this reason. The premise is to develop a flat fee for each type of device that is supported in a customer environment.

The tiered pricing model may be the most popular among MSPs. The premise is to build several bundled packages of services with each increasingly more expensive package providing more services to the customer.

The all-you-can-eat pricing model is extremely flexible and includes all remote support, on-site support, and lab or bench time for an entire organization for a flat fee per month. It also may provide 24/7/365 support or services during certain hours and/or days of the month only with additional charges billed for services rendered outside of those times.

Budget Your IT expenses with a flat-rate help desk membership

Here are some of the most common Help Desk requests that we get:

1. I Need to Reset My Password

Sometimes, users simply forget their passwords. Service desks that take phone requests have the burden of determining whether the person asking for a reset is actually the authorized user, or someone trying to game their way into the system. Password resets by a self-service portal can save time and help prevent social engineering breaches.

2. The Printer is Down

Some organizations require the IT help desk to be in charge of printer supplies to help reduce expenses. When new employees need access to a network printer, they are often granted access via the IT help desk, which will install the printer drivers on their computer.

3. Another update

Software updates, such as Java – can be impertinent – requiring an individual with administrative access to install the updates. The move to cloud-based service desk software helps cut down on these calls because updates are automatic.

4. The Network is so slow…

When a network is stretched too thin – such as multiple sites or across state lines, there can be variation in access speeds, especially if there is heavy cloud-based application use. Network upgrades temporarily slow the network in exchange for a faster network once the installation is complete.

5. Where did my documents go?

When documents suddenly “disappear”, users can freak out. Because documents can be stored remotely, it is incumbent upon the user to save a local copy. However, when an organization changes hardware or applications, it is important that users are informed how to access their new environment.

6. My Computer is freezing

With most devices being on all the time, it can be surprising when computers freeze. End-users may jump to conclusions and submit an IT ticket when all that was needed was a simple restart. In the rarity of a hardware failure, the IT help desk can dispatch a technician to make the fix.

7. I can’t access the network with my personal device.

End-users are increasingly bringing their own devices (“BYOD”), to the workplace. Difficulties arise when the user’s device automatically updates a software service pack, and can no longer connect to their organization’s network. Addressing BYOD functionality is a hot topic in IT circles these days, and depends on the type of business and its security and mobility requirements.

When your IT service desk is provided by Telx Computers, you can rest assured that your organization will have the best options for self-service portals, remote desktop access, and a knowledge base that makes troubleshooting seamless. Increasing the first-call resolution is what Telx Computers believes in. Request a free network checkup to get an estimate of the different plans we can offer you.

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Although Managed IT services have been around for a long time, their adoption has been slow. CompTIA found that only 3-in-10 organizations had any of their IT in the hands of an MSP, says Carolyn April, senior director, Industry Analysis, at CompTIA. More than two-thirds of companies surveyed for CompTIA’s Fourth Annual Trends in Managed Services Study, however, say they have used the serviced of an outsourced IT firm within the past 12 months. South Florida is no exemption, more businesses in Miami, Aventura, Brickell, Miami Lakes, Fort Lauderdale and even Hialeah are switching to managed service provider for computer tech support and other IT services.

An MSP Can Change Your Business!

Organizations have become more familiar with managed services and are turning to them for management of particular IT functions notably, email hosting, customer relationship management (CRM) applications, storage, backup and recovery and network monitoring.

“While one-time projects account for some of these engagements, a significant portion is ongoing management of one of more IT functions by a managed services provider,” says April, who is also author of the report. “There is a much higher degree of familiarity with the term ‘managed services’ and greater adoption.”

What is a “MSPs”?

The elite MSPs are now offering managed services around big data, business intelligence (BI) and advanced application monitoring – and April says there is increasing demand in those areas – but most MSPs have yet to extend beyond their heritage in managing network infrastructure and basic software infrastructure.

“I think mobile is an area where the channel is getting some traction but they’re really not tapping the full opportunity there,” she adds.

April goes on to establish that part of the awareness problem lies as a definitional one, and when discussing software-as-a-service (SaaS), the customers (and sometimes the providers) remain unclear about what actually constitutes a managed service.

“I think the definitional issue is an enormous one,” she says. “It’s one of the things that has made it extremely difficult to market size the managed services space and determine adoption rates.”

In addition, MSPs have done a poor job of marketing their services to the greater community, April notes, although because of the recent doubling in use, they have markedly improved.

Why the Switch to MSPs

When your business is not an IT business, outsourcing your IT needs to a MSP allows you to take care of all the other aspects of your business, like, you know, running your business.

Reliability

CompTIA found that, for 56% of companies with 100+ employees and 47% of companies with fewer than 100 employees, improving the efficiency and reliability of IT operations was a main driving factor for going with an MSP. Though everyone’s issues are unique in themselves, chances are MSPs have seen a similar instance and have solved the problem before are quick to come up with solutions. This, in turn, saves time – and, as we all know, time is money.

Security

The report noted enhanced security and compliance needs was a factor for 38 percent of companies of all sizes.

Cost

For many companies, the cost to employ an in-house IT department can be prohibitive. ROI/cost savings was a reason for one-third of companies with 1—100 employees.

The Future of the IT Department

Although MSP use has surged in the past year, they have yet to replace traditional IT departments.

“Very few of these companies get rid of their IT staffs just because they join up with an MSP,” April explains. For larger companies, MSPs value lies in their ability to free up internal staff for more sophisticated in-house projects. “It elevates the IT staff and brings them out of the shadows within the organization,” she continues. “It allows them to focus on a custom app dev project or cloud initiative – something highly strategic. I think that’s a win-win for your IT staff.”

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In today’s business climate, MSPs play a key role in assisting companies to leverage new technologies without exceeding their budgets or losing track of their main business. Telx Computers is widely considered to offer the most innovative managed IT services in Miami.

“Managed IT services (a.k.a., computer support Miami) have become essential to the success of businesses everywhere, both large and small,” remarked Avi Vaknin, CEO of Telx Computers. “Effective MSPs enable companies to simultaneously enhance their cloud computing while minimizing their capital outlay and exploring the latest in technology – Telx Computers consistently delivers streamlined service, quick adaptation to customers’ changing needs, and demonstrated ability to help businesses get the most out of their IT investments.”

Managed IT Services Miami must encompass a range of services in order to be successful in accommodating the client’s needs. Effective MSPs are experts in being flexible in the service offering that can be included within the scope of work.

Any effective managed services contract or Miami IT support should include frequent communication and reporting. After a discussion with a client, the managed services provider should set up regular project status calls, monthly data reporting, and managed services quarterly updates. These reports should be completely transparent, explain how the data is being applied against the contract and how the provider is making sure to optimize the costs through proper inclusion and deletion of data in a timely manner.

In addition to the offerings of a standard service provider, a good managed services solution must provide highly skilled professionals who have handled complex matters and challenges, such as data experts, security specialists, compliance professionals, and network support Miami.

“Ultimately, there is no ‘one-size-fits-all’ solution for modern businesses. But, effective managed services providers will be able to customize their offerings to fit all industries, just like Telx Computers accomplishes every day,” remarked Vaknin.

Unlike most businesses, MSPs have annual independent security audits. Nevertheless, the most vulnerable point of entry remains physical access. Infrastructure and data security are of utmost importance; additionally, personnel security such as confidentiality agreements and full background checks should be completed at the time of employment as well as random checks throughout their employment.

There is a lot to monitor, update, and manage when it comes to the security of sensitive corporate data. This means a high level of administration and an ongoing annual cost associated with ever-increasing security requirements. Managed services mitigate the high administrative and ongoing annual cost for larger corporations because providers are able to spread these burdens across multiple clients while maintaining the specific requirements of each client.

About Telx Computers: Having a team of dedicated support professionals managing network security is a necessary step for a successful organization. Telx Computer’s reputation for delivering comprehensive network solutions to an organization’s team ensures the protection of the company’s data and recovery of its system in the event of an attack. To expand the scope of your network’s data solutions, check out the premier IT support Miami company today.

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Monitoring of servers and remote management are common types of services that small and medium businesses ask for from MSPs. Relying on MSPs saves money. You get a plethora of services from a single source. There are technical issues that every business faces when you rely on a technician; it results in huge cost and more downtime. On the other hand, when you opt for the services of an MSP, the resulted downtime is less and you can carry on your business activities without facing huge inconvenience due to downtime.

The Importance of Managed Service Providers

Managed Service Providers streamline a wide array of business services like systems operations, payroll management, network monitoring, etc. Lack of optimum cybersecurity is a serious issue that many small and medium businesses face from time to time. MSPs make sure that the security is up to the mark and hackers can’t hack crucial business data.

According to a survey, companies choose MSPs to improve the reliability and efficiency of their business operations. Enhanced security is a motivating factor for businesses to choose MSPs for their business IT needs.

Flexible payment plans also make it easier for small businesses to rely on MSPs for their business IT operations. Clients can either pay monthly fees or annual fees for the services they opt for. Also, clients can ask for custom plans which cover things that are appropriate for the business as different types of businesses have different requirements. Clients have the ease to pay per service, instead of taking the whole package they can pay for one thing that they deem crucial for the business, for example, if cybersecurity is your only concern then you can pay for the same instead of taking a whole package which covers various things.

MSPs provide you the services of expert IT professionals. These qualified professionals solve various complex IT issues daily. MSPs find ways to improve cost management, MSPs reduce IT costs by 25 percent.

Network security through MSPs makes sure that the systems aren’t attacked by malicious parties.

Conclusion

Managed Service Providers provide small business IT services at an affordable price and they make sure that your IT needs are best fulfilled.

The post Managed Service Providers: How Do They Benefit Businesses? appeared first on IT Services Miami | Computer repair | Telx Computers.

The environmental and social challenges the world is facing today require creativity and collaboration to overcome. Information technology (IT) plays a key role in addressing many of the challenges this generation is confronted with. At Telx, we enable people to tackle these issues with the innovative use of the IT services we outsource to businesses.

Here at Telx we maximize the value of the IT investments by building a resilient information infrastructure that requires skilled technical professionals to transform products into IT solutions that address any business challenge.

One of the many things Telx implements as a vital stage for building a relationship with its clients are the IT Service membership packages. These packages are delivered to the customer by 3 layers and depending on the necessity of each client’s industry, the client can choose the right level that fits their business.

Building trustworthy relationships throughout the membership process between Telx and every client was one the greatest innovations Telx brought from the start.

Outsourced IT from Telx Computers Include:

• Maximized efficiency of client’s IT needs.

• Reduced risk and minimal system downtime during data and system migration.

• Minimized impact to service levels during upgrades.

• Manage your information infrastructure through cost-effective, 24×7 intelligent remote monitoring and management based on defined service level objectives.

•Cost effective, yet excellent IT service delivery and support

Whether an organization needs immediate help or is seeking an affordable and dependable IT company, Telx ranks as # 1 choice in technological support. With the experienced technical staff, certified technical support, consultants and engineers, Telx has the resources and expertise to overcome any IT challenge that may occur — quickly and efficiently.

Just because Telx Computers provides outsourced IT services, does not mean we don’t visit you at your business. Our on-site services puts a team of experts at your business when needed, guaranteed to arrive within 3 hours of the service call being placed. 24×7 Help Desk Services with High-quality remote support— every hour of every day when needed, Telx is a phone call away.

Cloud Services with s full suite of online IT services in Miami, Telx’s data center is secure and always available 24/7 with top layer of backup system for emergency situations

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Sourcing a reputable and established Hosted Exchange provider could be the solution to many business needs. For some, finding dedicated time and space to manage communication and Internet logistics can be a struggle. But with a complete range of hosting packages to choose from, more cost-effective, manageable, and accessible Hosted Exchange solutions can be created.

A fast-moving and, at times, unforgiving world, commercial industries are beginning to turn to cloud computing and Hosted Exchange services. But how can Hosted Exchange actually benefit business? And more importantly, why turn to Hosted Exchange computing for IT service needs?

Sharing. Hosted Exchange works in unison with cloud computing, in a sense that it can be shared, and information and documents can be sent and received across the network. This not only means that the documentation within a business to other associates can be utilized, but sophisticated profiles mean that it is easier to share calendars, contacts, and tasks too. This helps in creating a collaborative and connected infrastructure within a business, allowing employees and colleagues to communicate in a new, more responsive and direct way.

Access. Hosted Exchange has revolutionized the way that businesses are run and managed. Cloud networks mean that Hosted Exchange can be accessed practically anywhere. From Outlook and a web browser on a personal computer to a laptop or smart phone, a business and the employees can synchronize important documents, e-mails, and contacts on the move, utilizing the overall functionality and efficiency of the business.

Costs. Managing IT services can be costly for businesses. With Hosted Exchange, businesses can benefit from full and inclusive features as well as on-hand servicing and support without other IT expenses. Having a network all in one place is not only more convenient, but also comes with a whole host of Microsoft features to enhance business.

Protection & Security. This is one of the most important features of Hosted Exchange solutions. Businesses need to have complete faith that their data, documents, and mailbox is fully secure and protected. Using award-winning Anti-Spam and Anti-Virus software, they can be safe in the knowledge that the network is in the safest of hands.

Don’t be left behind. Computing continues to advance more quickly than the time it takes to send an e-mail; businesses are discovering the benefits of hosted business IT and data solutions with Hosted Exchange. From larger corporations to growing small businesses, the future to business success could simply be a click away.

Telx Computers is a computer repair services facility that offers a full-featured Hosted Exchange e-mail service that includes additional value-added services to secure and backup e-mail data and enable businesses to collaborate Hosted Exchange.

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How does it work?

Opera’s new ad blocking feature will be switched off by default. However, when an ad is causing a web page to slow down, the user will be prompted to turn on the adblock.

Why is Opera doing this?

An Opera spokeswoman remarked, “Ad-blocking technology is an opportunity and a wake-up call to the advertising industry to pay attention to what consumers are actually saying.” In other words, consumers are annoyed with intrusive ads that are irrelevant, and Opera is creating an opportunity for advertisers to develop more relevant, and more meaningful advertisements.

How will this affect business?

Ad blocking has been around for some time, but it is only in the Opera browser where it is built directly into the platform. Opera has said that with the use of their native ad blocker, their browser on average runs 45% faster than using Google Chrome with the AdBlock Plus extension and 21% faster than using Firefox with that same extension. In today’s browser competition, speed is money. This fact alone could make users abandon their current browser and adopt Opera.

What can your business do?

Large companies, such as Forbes and The New York Times, are already experimenting with ways to prevent ad blocking users from accessing their site. However, this may not be an option if your company is on the smaller side. Luckily, for businesses that primarily use content marketing, the Opera update will have little effect on their traffic.

Curious about ad blocking, cloud computing, or technology in general? Get in touch with us. Telx Computers is here to make your IT needs happen.

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