Need of IT support:

Businesses require IT support so that they can take care of all the other hats like dealing with operational issues, installation process, maintenance and security of the system and allows the businesses to have a complete concentration on their visrs.com/computer-tech-suion and goal for the company. Let’s get a clear view of the issues that are handled by the IT support company:

Operational issues:

This section covers the issues that affect the efficient operation of commercial enterprises. Hiring an IT support professional proves to be beneficial in such a situation mainly for small size businesses. The IT services come with a flexibility that allows clients to choose their plan according to their budgets and allows the IT support technicians to be their troubleshooters. If a business is not ready to compromise on their productivity and efficiency it is essential for them to receive managed IT services.

Maintaining Security:

Having a secure system is important for both small and large size businesses. It is necessary for businesses today to have a complete security so as to avoid any kind of breach. The tech support companies start the security package from the basic level that includes installation of firewalls and anti-virus software and then go towards the advanced level that covers securing of the most vulnerable parts present in the system and detecting an unwanted intrusion.

Data storage & recovery:

When a computer is down for a considerable amount of time it leads to loss of important data which hold a great importance for businesses. This is when a PC Tech Support Company comes to the rescue by helping the company in regaining their lost or corrupted data.

Things to consider when choosing an IT Company:

Speed and reliability:

One should prefer an IT support company that is reliable and provides support when required. Remember that you usually need the help as soon as possible and the company should provide you with service instantly not in some hours or days.

Confidence:

When making a choice about the IT support one should look for IT Company that not only gets the computer into running state but also get to the root of the problem and make sure that it does not affect the cash flow of the business again. The selected IT support should be the one in which you can place your confidence and it always considers your business at first.

Experience matters:

In the field of IT support experience matter ,more is the experience more easily the IT support company can identify the problem and present the client with a solution that avoid the occurrence of the problem again in the future. The IT support companies that are having the experience of working with large size companies proves to be beneficial as they also dedicate themselves in finding a solution that proves to beneficial for the organization.

Go for a company that offers flexibility:

Choose a company that offers flexibility i.e. the one that is available for its clients even on weekends and evening call outs, provides an alternative contact and gives a solution that is within one’s budget constraints. Go for an IT company that gets the work done according to the client’s desire and demands.

Choosing the one that has a vision:

While settling on an IT support company one should go for a company that not only proves to be beneficial in the down time but also give a priority to the use of proactive measures and also keep the client systems updated according to the recent advancements.

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Have you ever noticed that tech guys tend to lead with the same questions? Well there’s a reason for that. Certain points within your network are notorious for failing time and time again. These network security failure points have nothing to do with your network, per se. Connections and elements that are subject to external factors are weak points in all systems. So your tech guy might not be reading from a script when he asks you to check your connections, for example. He, in fact, wants to eliminate the common security failure points so that he can get to the root of the problem the fastest way possible.

Ports Protected?

Having a network firewall is a must in this day and age. However, how effective is that firewall if it was improperly chosen or configured? There are thousands of ports through which a hacker could access the system – are those protected?

Malware can also be introduced through other avenues – such as email, a USB port, or an infected website. A firewall alone cannot protect a computer from these threats.

Common Network Security Failure Points

• Database connection
• Website connection
• Configuration file
• Network resource
• Registry key

The Real Security Threat

While all this emphasis on hardware and software security it important, it is not the most important. According Dr. Pattinson, a research fellow in the University of Adelaide’s Business School, failure to incorporate security awareness in company culture is the biggest threat to a business’ network:

“While high-quality hardware and software plays a critical role in the security of an organization, there is now a growing body of research that suggests the behaviors of computer users can be one of the biggest threats to an organization’s information security.”

“For example, the best password processed by the most sophisticated software, using the latest in computer facilities becomes useless when the password is written on a sticky note and stuck on a monitor for easy access,” Dr. Pattinson notes.

Keeping security protocol is important not only online, but increasingly, is necessary in the workplace. Although most organizations have secure bins where documents can be shredded of, it is still up to individuals to dispose of them correctly.

A Thorough Security Policy

Organizations must constantly update their security policy to deal with the growing security threats in cyberspace. Furthermore, it is important to have a team that can respond the second there are security-related issues.

Reactive (vs. Proactive) Network Management

Unfortunately, network management has become a reactive discipline, with companies only paying attention when a crisis emerges. Too many organizations do not utilize their tools internal to their network components so that they can be proactive in this area. Critical network areas can be highlighted by the acronym FCAPS: Fault management, Configuration management, Accounting management, Performance management, Security management.

Review Emerging Technology

This is not to suggest that a complete overhaul is necessary every time new technology is announced, rather, it is an opportunity to assess whether emerging technologies can help scale your existing network efficiencies or streamline business goals. You can start with a pilot program for a cost-benefit analysis of new technology.

Before Contacting IT Support…

Delete Cookies & Empty Your Cache

Too many cookies can make you fat, and similarly, create a slow internet speed. It is important to clear your cookies and empty your cache periodically, so that your user experience can remain fast.

Quick Computer Restart 

Your computer can benefit from periodic restarts, as suddenly-slow computing can be traced to a “tired” computer.

Not a Telx Computers IT Support Member?

The benefit of having managed IT support is that you don’t have to think or figure out your IT issues, we do that for you. Having a team of dedicated support professionals managing your network security, and fixing any failure points, is a necessary step for a successful organization. Telx’s reputation for delivering comprehensive network solutions to your team ensures protection of your data and recovery of your system in the event of an attack.

To learn how we can expand the scope of your network’s data solutions, contact a representative today.

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Many companies have become dependent on e-mail, internet, and intranet services. Without it, employees are almost cut off from important business communications.

Just mentioning outages has the ability to strike fear into the heart of even the most robust IT associate. Companies spend a lot of money to ensure the performance of critical applications and data centers, though the investment doesn’t always pan out. In 2013, companies such as Google, NASA, Facebook, Netflix, Twitter, and others all reported outages stemming from some problem in the network. IT failure have become an accepted (expected) aspect of business.

An Avaya survey in 2014, revealed 80% of companies lose revenue when the network goes down; on average, companies lost $140,000 as a result of network outages (The financial sector lost an average of $540,358 per incident), and 1 in 5 companies fired an IT employee as a result of network downtime

The costs of system downtime can be tangible/direct costs such as:

• lost revenue, because sales transactions could not be completed
• lost wages because employees could not perform their duties without the system
• lost inventory due to data loss
• marketing costs, to recover consumer confidence
• bank fees and legal penalties for not delivering on service level agreements,

or intangible/indirect costs including:

• lost business opportunities,
• losing employees and/or damage to employee morale,
• decrease in stock value,
• loss of customer and partner confidence,
• brand damage, possibly driving business to competitors or even bad publicity/press.

The cost of each hour of system downtime can vary depending on the nature and size of your business, and how critical your IT system is to making money. Establishing the true cost of downtime requires going beyond the IT department and into every operational area of the business.

3 Ways System Downtime Cripples Companies

When an outage occurs, it’s a race against time to handle it before it spirals out of control. The average reported outage length was 86 minutes in 2013. However, the frequency of downtime, and the duration that critical systems are unavailable has become far too acceptable to organizations these days.

Critical Process Interruption

Imagine not being able to ring something up at the counter or send that client email.When core systems are unavailable, productivity suffers. Depending on your industry, you may not be able to assign a value to the inability to send an email, but it can be incredibly frustrating and damaging to employee morale. Not to mention those wasted hours employees will spend waiting to access your system. In Ponemon’s 2013 survey of data centers end-user productivity loss ranked 3^rd after the cost of business disruption and the resulting lost revenue in a comparison of cost categories.

Data Loss

The risk of losing important documents and information increases when systems go down. Intranet files have replaced hard copies of information. Depending on the type and amount of data lost, can affect everything from sales and customer service to security and compliance. For example, if a pharmaceutical company that is manufacturing drugs does not show all of the records of its collected data from the manufacturing process, the FDA could force the company to throw away its entire batch of drugs.

Security and Compliance

When technology fails, employees turn to consumer grade tools, like a flash drive, to send and access confidential information.

Threats

It’s important to identify and understand all the potential downtime threats, both within your system and outside your network. External threats, both natural and man-made, you have very little control over, such as weather and DDoS attack.

The most frequently cited root causes of outages include:

Eighty-three percent of survey respondents in the Causes of Downtime study said they knew the root cause of the unplanned outage.

Cost of System Downtime: Calculating it Yourself

How much do you lose from unexpected downtime of your servers & business applications?

The simplest way to calculate potential revenue losses during an outage is with the equation:

Prevent Costly System Downtime with Proactive Network Monitoring and Management

Enterprise are challenged with shrinking IT budgets but still need to manage network infrastructures to prevent costly outages. The intricacy of modern IT means that avoiding downtime means more than just provisioning additional servers. Businesses need services that not only protects the infrastructure, but also has the ability to optimize, manage and scale for efficiency.

When it makes sense to outsource IT network management, it’s important to choose a provider that understands your business’s unique environment and challenges. Telx Computers takes the complexity of managing your IT network with 24/7 monitoring and support and incident notification across all platforms.

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Although Managed IT services have been around for a long time, their adoption has been slow. CompTIA found that only 3-in-10 organizations had any of their IT in the hands of an MSP, says Carolyn April, senior director, Industry Analysis, at CompTIA. More than two-thirds of companies surveyed for CompTIA’s Fourth Annual Trends in Managed Services Study, however, say they have used the serviced of an outsourced IT firm within the past 12 months. South Florida is no exemption, more businesses in Miami, Aventura, Brickell, Miami Lakes, Fort Lauderdale and even Hialeah are switching to managed service provider for computer tech support and other IT services.

An MSP Can Change Your Business!

Organizations have become more familiar with managed services and are turning to them for management of particular IT functions notably, email hosting, customer relationship management (CRM) applications, storage, backup and recovery and network monitoring.

“While one-time projects account for some of these engagements, a significant portion is ongoing management of one of more IT functions by a managed services provider,” says April, who is also author of the report. “There is a much higher degree of familiarity with the term ‘managed services’ and greater adoption.”

What is a “MSPs”?

The elite MSPs are now offering managed services around big data, business intelligence (BI) and advanced application monitoring – and April says there is increasing demand in those areas – but most MSPs have yet to extend beyond their heritage in managing network infrastructure and basic software infrastructure.

“I think mobile is an area where the channel is getting some traction but they’re really not tapping the full opportunity there,” she adds.

April goes on to establish that part of the awareness problem lies as a definitional one, and when discussing software-as-a-service (SaaS), the customers (and sometimes the providers) remain unclear about what actually constitutes a managed service.

“I think the definitional issue is an enormous one,” she says. “It’s one of the things that has made it extremely difficult to market size the managed services space and determine adoption rates.”

In addition, MSPs have done a poor job of marketing their services to the greater community, April notes, although because of the recent doubling in use, they have markedly improved.

Why the Switch to MSPs

When your business is not an IT business, outsourcing your IT needs to a MSP allows you to take care of all the other aspects of your business, like, you know, running your business.

Reliability

CompTIA found that, for 56% of companies with 100+ employees and 47% of companies with fewer than 100 employees, improving the efficiency and reliability of IT operations was a main driving factor for going with an MSP. Though everyone’s issues are unique in themselves, chances are MSPs have seen a similar instance and have solved the problem before are quick to come up with solutions. This, in turn, saves time – and, as we all know, time is money.

Security

The report noted enhanced security and compliance needs was a factor for 38 percent of companies of all sizes.

Cost

For many companies, the cost to employ an in-house IT department can be prohibitive. ROI/cost savings was a reason for one-third of companies with 1—100 employees.

The Future of the IT Department

Although MSP use has surged in the past year, they have yet to replace traditional IT departments.

“Very few of these companies get rid of their IT staffs just because they join up with an MSP,” April explains. For larger companies, MSPs value lies in their ability to free up internal staff for more sophisticated in-house projects. “It elevates the IT staff and brings them out of the shadows within the organization,” she continues. “It allows them to focus on a custom app dev project or cloud initiative – something highly strategic. I think that’s a win-win for your IT staff.”

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Here are parameters which the companies should look before hiring an IT company

Agility

It is important to have a managed IT company that is able to provide services quickly and change the direction according to your needs. You can only rely on such managed IT support companies for seeking an integrated solution for your every need. Such companies make software for your company that can run across locations and makes your every single project work on it. Such companies can completely outsource quality services and make your working smooth.

Customization

The managed IT support services should provide you end-to-end services to meet your employees and companies requirement. There skill to manage hundreds of computers makes the company’s workflow and operation easy. The strategies used to streamline the IT networks and devices give users dedicated customer support.

IT Skills

The managed IT services have a well-trained team of professionals who are competent enough to handle every requirement of the companies. They follow trusted processes and toolsets to give a proper course to the whole network. Moreover, they keep backup of each project’s to help you in the hour of need. Companies use the latest technologies to upgrade your workflow. They combine the latest IT tactics and strategies to meet your business goals.

Experience

Before signing the managed IT companies, you should check their past experience. The reviews of past clients give you a fair idea of their services. The years of experience in outsourcing managed IT services makes them proficient enough to handle every type of setup expertly and skillfully. They provide you excellent services to keep up with the competitors and focus on projects with good network support. They proactively update your system and solve every issue timely. The professionals provide mobile device management and cloud services to keep the data secure.

Winding It Up

Outsourcing IT services helps in designing, managing and implementing every kind of data and software in the companies. With their years of experience, the teams focus on providing desk services and complete IT security with dedicated customer service. They focus on the core working of the companies and provide a well-tailored network to the companies.

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Managed Network Services are the services which manage the networks of IT service providers of their clients starting from network implementation services, LAN/WLAN management, unified communications, and network consulting Services.

There are various benefits of managed network services to the small business IT services which result in better communication and continuous connection. When the small companies take these services, they can focus on their business’s core competencies, as the network will be handled by the network services company entirely.

The small companies end up saving considerable sums of money in the structure and maintenance of the network, which the network companies do in a stipulated amount of money. Not only they do the network in a cost-effective manner, but they also lessen the risks of any data loss or network failure due to some system error or offloading.

How Does Network Service Provider Work?

The companies are familiar with compliance requirements of regulatory authorities and with their expertise; the network support company design the network accordingly. Network affects the entire working of a firm, so they try to design the different networks by taking an insight into their usage, application, and behavior. The technological advancement has resulted in making the network stronger resulting in producing more value for the companies.

The network service directly affects the brand, scale, and embedding system of the company, so having an uninterrupted network is important in this digital age. There are various types and categories of network services being offered to make your firm’s network simple and strong. The network majorly affects the success or failure of your business in the marketplace and is important for scaling your business for increasing the market share, customer base, and change value of your product by being accessible to everyone for producing more profits.

Advantages Of Network Service Providers

It is a cost-effective investment you make for being getting continuous network support to enhance the company’s productivity and secure your data. They play a crucial role in making the entire system faster and provide real-time customer service if needed. The system is designed flexibly, for being able to handle the small business network and expand it according to your need and requirement giving a complete solution to your requests to different companies for devices and other essentials. The networks service providers have helped in enhancing the mobility of workers in small business as well as multinational companies.

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With technological advancement, it has become imperative to secure your facet of online information and data. There has been a precipitous increase in the systems from the last decade, making data integrity the most important feature to keep in mind for every organization.  There is a trend of network and IT outsourcing services to get the best services available in the digital industry.

Network security involves data, programs, applications, web networks, software, hardware used and managed by your business. This practice and technology are used to guard the IT infrastructure of the firm for the smooth flow of information.

Importance of network society

There are many figures that highlight the purpose and prominence of network security for every business ranging from small business to MNCs to prevent any cyber-attacks. As the possibilities of an insecure network can finish every size of business, the companies have made network security their main concern and are taking sufficient measures to enact them.

Network security has two important fronts in IT systems. The first one is that the digital user interface such as network support, website, client account or payment page are dependable, consistent and safe. Secondly, they handle your data, and information used in the business to protect your reputation.

Setting up a steady and efficient network security system to protect the client data is the foremost priority the network security services. They play a vital role in shrinking the chances of any data theft or sabotage, making the network immune to attacks.

Various aspects of Network security

They provide appropriate services to shield your workstations from destructive spyware. In addition to this, they make sure that the shared data is kept secure and does not hamper any projects of the company.

Network security infrastructure arranges quite a few levels of protection to avert MiM attacks. The common technique used, starts with breaking down of information into many parts, encrypting every part and transferring these independent paths to stop any cases of eavesdropping.

Being connected to the internet gets huge traffic which is the source of stability problems leading to various vulnerabilities in the server support. The chief motive of network security is to increase the dependability of your network by avoiding any lags and downtimes by nonstop monitoring to find any suspicious and apprehensive transaction that can harm the system. Proper and appropriate network security capacitates your business to regularly deliver excellent services expected by the customers ensuring their privacy and personal data is secured.

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With the evolving technologies, it is has become essential for the companies to stay updated with their IT requirements to make the business successful. But when it comes to IT services and network management, there’s a lot of work to do so it becomes difficult for the organization to manage all the work on its own. So in such a situation, outsourcing the IT services and network support will be very beneficial for the company.

Organizations that outsource their IT services achieve substantial benefits as it facilitates seamless functioning of the business operations.

When it is feasible to outsource the IT services?

Outsourcing the business functions not only helps in reducing the costs but also help the company’s employees to concentrate on the core functions of the business. If you are doubtful about the following things regarding your company then it’s time for you to outsource your IT service needs and hire an IT solutions company.

Whether the present resources in your company have the potential to support the new technologies coming in the market? or whether these resources are fully utilized to give the efficient output. Is the team working has the expertise to perform the work efficiently? And the foremost thing to consider is to look for whether the company is working in a cost-efficient way or not.

Does outsourcing lower the costs?

Outsourcing your business requirements make your business operations cost-effective. The work is done at very low cost and in a more effective way. There is a huge difference in the patterns of wage in developing countries and western developed countries. If you hire a dedicated team in your company for providing the IT services then it will be much more costly as compared to the network support company that is offering services at a very low cost.

When the IT needs are outsourced then the company does not require to hire skilled people. There will be no need to start the training programs to give training to the individuals. The work will be done by the experts in the field thus it helps in reducing cost as well as makes the functioning efficient.

What are the other benefits of outsourcing?

By outsourcing your company’s network management, you will be able to access the latest technological skills of the professionals expert in the field. Continuous managed IT support and enhanced risk management are all the other benefits of outsourcing in IT services.

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Client satisfaction is perhaps the biggest priority of any company dealing with the services and support for their products. It is always a great decision to hire a prominent service provider that can offer you the finest IT support services Miami that significantly augments your business.

A lot of businesses these days outsource their customer care services to third-party service providers that hold an expertise in delivering impeccable services. You just can’t expect greater reliability from your in-house team that eventually requires proper training to deal with the client’ issues and hardly holds an experience to resolve complex issues at client’s end.

On the other hand, you can expect the finest services from the professional network support service providers that are always ready to serve you with the finest services. Dive in here to know more about these services and why you should opt for the same.

Quick Resolutions to the Client’s Queries

It is necessarily important for you to rely on a professional service provider that can offer you the prominent services that satisfy your client’s needs. You just can’t rely on the firm that hardly possesses an expertise in providing the professional services. It is always a great decision to check the background of the firm before you can assign them your project.

It would be great if you do some research on their proficiency and experience by checking the reviews and ratings offered by their previous clients. You can always rely on these feedbacks offered by these service providers that ensure you get the finest services out of your investment.

Annual Savings

It becomes quite expensive for you to hire employees that frequently require training for quality output, which is the reason you would spend a lot on customer support services. You can always pick the third-party IT support Miami Services that would surely augment your business and enhance your productivity.

Apart from this, you also need not worry about the training and time to time meetings to ensure quality services as these companies are proficient enough to deal with the client’s needs efficiently. You only need to pick a reliable service provider in your location.

Enhanced Output

Another great reason to hire this professional service provider is to ensure adequate growth of your business. Most of the businesses that rely on service and support get benefitted from these professional service provider.

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You can always rely on a professional managed IT services that can simply take your business to the pinnacle of success! There are several companies that are utilizing the true potential of these third-party service providers that are offering reliable networking services, server support, and promising service support for your clients.

Still confused whether you would be benefitted from these services or not? Well, you can always get the maximum output from these professionals possessing years of experience in the same domain. Here are some of the ways that can lend a hand in getting maximum output from the network support company for your business. Dive in here to know more about their services.

Always Choose a Reputed Name

You need not get fooled by fake promises that most of the companies are giving these days, and should always emphasize on choosing the most reputed company. It is necessarily important for you to pick the professional services that can augment your business in numerous ways.

All you need to do is to do a background check of the company so that you can have an idea about their overall expertise and experience in their field. It would be a great decision to rely on someone that is already serving any company. Furthermore, you can always seek references from your acquaintances regarding the same.

Never Hire Without Analyzing Your Exact Requirements

Many companies do not emphasize their exact requirements and hardly analyze their business needs, which is the reason they have to deal with some glitches in the near future. It is always recommended that you should do some research about your company’s needs and then plan the services that would be best for you.

There is no point in squandering your precious money on the things that won’t matter for your business. For instance, you can save ample money on the customer care services and can choose a prominent network support company instead. This is perhaps the best way to get the maximum profits from the lesser investment.

Always compare Different Service Providers before finalizing any

It won’t be a bad decision if you spend some time in researching about a specific service provider either on the internet or personally inquiring about them. This would certainly give you an idea about their services and potential that can augment your trade.

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